Shipping policy

Shipping Policy

Thank you for supporting Arova Shop!

Many of our products are not mass-produced. They are individually crafted, assembled, or thoughtfully prepared to ensure quality and uniqueness. Because of this, some items require additional time and care before they are ready to ship.

We truly appreciate your patience and understanding.

Where Is My Order?

After placing your order, it will normally go through the following stages:

Order Confirmation
Order Processing
Shipment Confirmation
Order Delivery

You may receive email notifications at different stages of your order, including:

Order confirmation
Shipping confirmation
Tracking updates
Delivery confirmation

Please make sure the email address entered during checkout is correct. We also recommend checking your spam or junk folder if you do not see an order email in your inbox.

How Can I Track My Order?

Once your order has been shipped, we will send you a shipping confirmation email containing your tracking number and other relevant shipping information.

You can track your shipment through the carrier’s tracking website or at:

https://www.17track.net/en

Please allow up to 3 business days for tracking information to become active after you receive your shipping confirmation email.

Tracking updates may occasionally be delayed while the package is transferred between international and local shipping carriers.

Handcrafted and Carefully Prepared

Many of our products are made to order or carefully prepared after an order is placed.

These are not always off-the-shelf, factory-stocked items. Each order may require additional time for crafting, assembling, inspecting, and packaging before shipment.

Small variations in handcrafted products may occur. These variations are part of the unique nature of handmade items and are not normally considered defects.

Processing Time

Please allow approximately 7–10 business days for your order to be processed before shipment.

Processing time may include:

Product preparation or production
Assembly
Quality inspection
Packaging
Shipment arrangement

Business days do not include weekends or public holidays.

The processing period begins after your payment has been successfully received and your order has been confirmed.

Processing time is separate from shipping time.

Estimated Shipping Time

After your order has been shipped, estimated delivery normally takes approximately:

7–12 business days

The estimated shipping time begins from the date your order is dispatched, not from the date the order is placed.

Your total estimated delivery time is calculated as follows:

Processing time + Shipping time

For example, an order may require 7–10 business days for processing, followed by approximately 7–12 business days for delivery.

These delivery times are estimates and are not guaranteed.

Cross-Border Shipping

Some orders may be shipped internationally or fulfilled through one of our international shipping partners.

International delivery times may vary depending on:

Destination country or region
Customs inspections and clearance
Local postal or courier efficiency
Public holidays
Severe weather
Transportation disruptions
Peak shopping seasons
Incorrect or incomplete delivery information

Once a package reaches the destination country, tracking and final delivery may be handled by a local courier.

Customs clearance and local carrier delays are outside the direct control of Arova Shop.

Shipping Delays

Orders may experience delays during periods of high demand, holiday seasons, extreme weather, customs inspections, carrier disruptions, or other circumstances outside our control.

Please allow additional transit time if your tracking information shows that your package is still moving through the shipping network.

When we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you by email.

A shipping delay alone does not necessarily mean that a package has been lost.

Shipping Costs

Our current standard shipping rates are:

Standard Shipping: $6.99 per order
Free Standard Shipping on orders over $59.99

The applicable shipping fee will be displayed during checkout before payment is completed.

Free-shipping eligibility is calculated based on the order subtotal after discounts and before any applicable taxes, unless otherwise stated during a promotion.

Shipping rates and free-shipping thresholds may be updated from time to time. The amount displayed at checkout will apply to your order.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review the following information carefully before placing your order:

Recipient’s full name
Street address
Apartment or unit number
City
State or province
Postal or ZIP code
Country
Phone number
Email address

If you notice an error in your shipping address, contact us immediately at contact@mail.arovashop.com.

We cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.

Arova Shop is not responsible for delivery failures, delays, losses, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an address error or an unsuccessful delivery attempt, additional shipping fees may apply before the order can be resent.

What Happens If My Package Does Not Arrive?

If your package has not arrived within 30 days after the shipping date, please contact us at:

contact@mail.arovashop.com

Please include:

Your full name
Your order number
Your tracking number
Your complete delivery address
A description of the delivery issue

We will review the tracking information and may contact the shipping carrier to investigate the shipment.

If the package is confirmed as lost, undeliverable, or otherwise eligible under our policy, we may offer an appropriate resolution, such as:

Sending a replacement
Issuing a refund
Providing another suitable solution

A refund or replacement may not be available when tracking shows that the package was successfully delivered to the address provided during checkout. In such cases, customers should first check with household members, neighbors, building management, and the local delivery carrier.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

Check around your mailbox, porch, garage, entrance, or other safe delivery locations.
Ask household members or neighbors whether they accepted the package.
Contact the local delivery carrier.
Allow an additional 1–2 business days, as some carriers may mark packages as delivered before the final handoff.
Contact us at contact@mail.arovashop.com if the package still cannot be found.

We will assist where possible, but Arova Shop cannot guarantee reimbursement for packages confirmed as delivered to the correct address.

Split Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

If this happens:

You may receive more than one tracking number.
Packages may arrive on different dates.
You will not be charged additional shipping fees unless specifically stated during checkout.

Receiving only part of your order does not necessarily mean that an item is missing. Please check your shipping confirmation emails for additional tracking information.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Arova Shop does not control customs charges and cannot predict their amount.

Customers are responsible for complying with the import requirements of their country or region.

Order Changes and Cancellations

We will make reasonable efforts to assist, but we cannot guarantee changes or cancellations after an order has entered production, processing, packaging, or shipment.

Orders that have already been shipped cannot be canceled and must be handled according to our Return & Refund Policy.

Need Help?

For questions or concerns regarding your order, please contact our customer service team:

Arova Shop
Email: contact@mail.arovashop.com

Please include your order number when contacting us so that we can assist you more efficiently.

We truly appreciate your patience, understanding, and support. Thank you for choosing Arova Shop and supporting thoughtfully prepared and handcrafted products.

Policy Updates

Arova Shop reserves the right to update or revise this Shipping Policy when necessary.

Any changes will become effective when the updated policy is published on our website. The shipping terms shown at the time your order is placed will generally apply to that order.