Contact Us

Have a question, comment, or concern? We’re here to help.

Please contact us using the information below, and our customer service team will respond within 24 hours.

If your inquiry is related to an existing order, please remember to include your order number so we can assist you more efficiently.

Customer Service Hours

Monday to Friday
9:00 AM–6:00 PM (UTC+8)

Messages received outside our regular business hours may be answered on the next business day.

Email Us

Email: contact@mail.arovashop.com

When contacting us about an order, please include:

• Your full name

• Your order number

• The email address used to place the order

• A clear description of your question or issue

• Relevant photos or videos, if applicable

Thank you for choosing Arova Shop. We look forward to assisting you.