Return & Refund Policy

Thank you for shopping at Arova Shop. We want you to be satisfied with your purchase. Please review the following return and refund terms carefully before submitting a request.

30-Day Return Policy

You may request a return within 30 days of receiving your order, based on the delivery date shown in the carrier’s tracking information.

To be eligible for a return:

• The item must be unused, unopened, and in its original condition.

• The item must be returned in its original packaging.

• All original accessories, instructions, labels, and packaging materials must be included.

• You must provide your order number or other proof of purchase.

Items that have been used, opened, damaged, altered, assembled, customized, or returned without their original packaging are generally not eligible for return unless they arrived defective, damaged, or incorrect.

Return Authorization Required

Please contact us at contact@mail.arovashop.com before returning any item.

Do not send a return directly to the address shown on your package. The return address may be different from the original shipping address.

Returns sent without prior authorization may be refused and may not qualify for a refund.

When contacting us, please include:

• Your full name

• Your order number

• The item you would like to return

• The reason for the return

• Clear photos or videos if the item is defective, damaged, or incorrect

Once your return request is approved, we will provide the appropriate return address and detailed return instructions.

Defective, Damaged, or Incorrect Items

Please inspect your order after delivery.

Contact us immediately at contact@mail.arovashop.com if your item arrives defective, damaged, incomplete, or different from what you ordered. Please provide your order number and clear photos or videos showing the issue.

After reviewing the information, we may offer a replacement, refund, or another appropriate solution.

Please keep the product, shipping box, packaging materials, shipping labels, and all included accessories until your claim has been fully resolved. Do not discard the packaging before receiving instructions from our customer service team.

Return Shipping Costs

For returns caused by a change of mind, ordering the wrong item, providing an incorrect shipping address, or other reasons unrelated to a product defect or fulfillment error, the customer is responsible for all return shipping costs.

Original shipping charges are non-refundable unless the return is caused by an error on our part or the item arrived defective, damaged, or incorrect.

For approved claims involving defective, damaged, or incorrect items, we will provide the appropriate return or replacement instructions.

Return Process

Step 1: Contact Us

Email contact@mail.arovashop.com and provide:

• Your full name

• Your order number

• The item you wish to return

• Your reason for requesting a return

• Relevant photos or videos, when applicable

Step 2: Receive Return Approval

Please wait for our customer service team to review your request and provide the correct return address and instructions.

Do not return the item before receiving approval.

Step 3: Pack the Item

Place the item securely in its original packaging. Include all accessories, instructions, labels, and packaging materials that came with your order.

Step 4: Ship the Package

Ship the package using a reliable carrier.

We strongly recommend using a trackable shipping service. For items valued over $75, you should also consider purchasing shipping insurance.

After shipping the package, please email us the tracking number and the carrier’s tracking website.

Arova Shop is not responsible for returned packages that are lost, damaged, or delivered to an incorrect or unauthorized return address.

Return Inspection

Once your return has been received, we will inspect the item and notify you by email.

We will let you know whether your refund has been approved or rejected. Returned items that do not meet our return eligibility requirements may be refused or sent back to the customer.

Refunds

Once your return has been inspected and approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for Arova Shop to process an approved refund. Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Original shipping fees, return shipping fees, and other non-refundable charges will not be included in the refund unless otherwise agreed to by our customer service team or required by applicable law.

Late or Missing Refunds

If you have not received an approved refund:

1. Check your bank account or payment account again.

2. Contact your credit card company or payment provider.

3. Contact your bank, as processing times may vary.

4. Contact us at contact@mail.arovashop.com if the refund still does not appear.

Please include your order number when contacting us.

Exchanges

We currently offer exchanges only for items that arrive defective, damaged, incomplete, or incorrect.

To request an exchange for the same item, contact us at contact@mail.arovashop.com within 30 days of delivery. Please include your order number and clear photos or videos showing the issue.

Replacement availability may depend on current inventory. If the same product is unavailable, we may offer a refund or another suitable solution.

Replacement Delivery Times

The delivery time for a replacement item may vary depending on your location, product availability, carrier delays, customs processing, and other shipping conditions.

Tracking information will be provided when available.

Contact Us

For questions regarding returns, refunds, replacements, or exchanges, please contact us:

Arova Shop
Email: contact@mail.arovashop.com

Please include your order number so that we can assist you more efficiently.

Policy Updates

Arova Shop reserves the right to update or revise this Return & Refund Policy when necessary. Any changes will become effective when the updated policy is published on our website.

This policy does not limit any consumer rights that cannot be excluded under applicable law.